1. Delivery & Collection
Pickup and return at Senai Airport only.
Additional charge of RM 20 per trip for delivery and collection before 08:00 and after 17:00.
2. Minimum Rental
Minimum rental charge is 1 day. Extend hour is calculated at 1/12 daily rate.
3. Mileage Usage
Maximum mileage perday is 300 KM.
4. Deposit
Group A – RM 100, Group B – RM 200, Group C – RM 300 and Group D – RM 500
Deposit refund within 3 business days.
5. Driver’s Age and Licence Requirements
The drivers must be between 23 and 65 years old.
6. Insurance & Excess
All vehicles are fully insured with standard motor vehicle policy. However the hirer is responsible for excess not exceeding RM 2,000 (Group A), RM 3,000 (Group B), RM 5,000 (Group C) and RM 10,000 (Group D).
All insurance and excess protection do not apply for damage or lost due to careless action, negligence, illegal or improper use of the vehicle. The insurance and excess protection also not cover for tyre punctures, burst tyres, fuel errors, battery damage because of forgotten turned off electrical devices and loss or damage to the vehicle accessories.
The accident or damage only applies for collision between two moving objects. Any damage while the vehicle is stationary will be under hirer’s full responsibility and subjected to the above excess and excess protection.
For damage which involves a third party, the hirer is required to get information from the third party driver which include the driver’s name, IC/Passport, driving licence and vehicle registration number. If the claim cannot be made against third party insurance, all damage will be under hirer’s responsibility and subjected to the above excess or excess protection.
The hirer is reminded that underbody and overhead damage is at their own risk at all time. All insurance and excess protection are void if the vehicle is driven on unsealed and unmade road or surface.
The hirer is required to contact our representatives to inform us for any event of accidents or car theft.
A police report should be made within 24 hours after the accidents or from the time you’ve found out the theft or loss. The police report should be obtained in writing.
7. Cancellation Policy
All cancellation must be notified 24 hours before the booking date. We reserve the right to charge 50% of the rental amount for any cancellation less than 24 hours.
8. Penalties
Smoking is prohibited inside the car. Penalty RM 300 will be charged for cleaning any unpleasant odour.
All traffic/parking summons (if any) will be under hirer responsibility. Penalty RM 50 will be charged if the customer failed to pay the summons within the time specified after we send notification.
For long term rental, the hirer is responsible to inform us if the car is due for servicing ASAP. We reserve the right to charge penalty of RM 1.00 per KM after 500 KM exceeding the service limit.